Return Policy

Last Updated: May 12, 2025

To start a return or exchange, please submit a request via your Desi Is Me account or email us at customer_service@desiisme.com to get started.

Requests must be submitted within 5 business days of receiving your order. Once approved, items must be shipped back within 7 business days.

Eligibility

Items must be unworn, unwashed, and with all original tags.
Customized pieces, sale items, and jewelry are final sale and not eligible for return.
Please contact us if you believe your product is damaged or faulty. We will treat this with the highest priority.

Exchanges are processed once your return has been received and approved.
If we do not receive the item within 7 business days of approval, a refund will be issued.

Return shipping costs are the customer’s responsibility; we do not provide prepaid labels.
Refunds are issued to the original payment method within 7 business days of receiving your return.
Original shipping fees, duties, taxes, and VAT are non-refundable.
We charge a 10% restocking fee on all refunds to help cover the time, care, and resources involved in processing returns — from quality checks and repackaging to absorbing the cost of free shipping. This allows us to keep our pricing fair, reduce waste, and continue offering personalized service to every customer!

Please ship all approved returns/exchanges to:
Desi Is Me
2010 Valley Oak Rd
Pleasanton, CA 94588
USA

Be sure to include your RMA# (return authorization number) on the label or inside the package.

✨ Still have questions? We're here to help — email us anytime at customer_service@desiisme.com.